Return & Refund Policy
At Basically Healthy, each product is carefully crafted, packed, and shipped with quality and hygiene as our top priorities.
No Returns or Refunds
Due to the nature of our product:
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Collipop is a consumable food product
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We do not accept returns or offer refunds once the order is placed
This policy is in place to maintain strict hygiene, safety, and quality standards.
Damaged or Incorrect Orders
We take great care in packaging every order. However, if you receive:
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A damaged product, or
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An incorrect item
Please contact us within 24 hours of delivery with:
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Your order number
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Clear photos or videos of the package and product